Job in Tel-Aviv, Support / Customer Service

Tel-Aviv | Added on: 10 June 2021, number: 176048

Job in Tel-Aviv, Support / Customer Service, Contractual

Tel-Aviv | 10 June 2021, Nir Yaron, number: 176048, views: 385
  • Full time / Part time: Job 
  • Suitable for: Residents 
  • Possibility to apply for a working visa: No 
  • Requiered level of Hebrew: Not neccessary 
  • Working days per week:
  • Working hours per day:
  • Send CV to:: https://www.linkedin.com/jobs/view/2584169640?showGuestApplyModal=true 
  • Commentary: В компанию 'HyperGuest' 
Customer success, adaptation and support

Role:
- Act as the primary point of contact for new business customer acquisition, user training, and post-launch support and product functionality.
- Providing information to our business clients so that they can make the most of the platform to help expand our client base.
- Implement customer support software tools
- Always promote a customer-centric environment.
- Communicate with customers around the world via video calls, online chat and email.
- Understand customer results and analyze customer needs
- Become a HyperGuest Product Expert
- Achieve high levels of customer satisfaction and retention


Requirements:
- 2+ years of experience of successful work with clients in the travel industry
- Knowledge and experience with hotel reservation systems - Advantage
- Ability to troubleshoot technical issues - a must
- Proven customer experience
- Experience in implementing customer support software
- Excellent problem solving and communication skills
- Ability to provide step-by-step training and assistance, both in writing and orally
- Knowledge of the principles and practices of customer service
- Strong analytical skills with the ability to transform data into ideas.
- English - oral and written
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Nir Yaron
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Nir Yaron
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authorized since 18 September 2016
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